On Notepad's Format menu, enable Word Wrap if you can't see the end of the text, which should be It might be easiest to launch Notepad from the Start menu, then drag and drop handlers.json into the blank document area to open it. Now you'll want to open handlers.json in a text editor, preferably something that won't try to insert any formatting. Then press Ctrl+v to paste and Windows should create a backup for you (handlers - Copy.json). Pause while Firefox finishes its cleanup, then right-click handlers.json and Copy. Leaving that window open, switch back to Firefox and Exit, either: This should launch a new window listing various files and folders in Windows Explorer. In the first table on the page, on the Profile Folder row, click the "Open Folder" button. type or paste about:support in the address bar and press Enter.(menu bar) Help > Troubleshooting Information."3-bar" menu button > "?" Help > Troubleshooting Information.Open your current Firefox settings (AKA Firefox profile) folder using either If not, it is theoretically possible to edit the handlers.json file which stores download actions but it's just as possible to corrupt the file as to resolve the issue so I certainly can't guarantee results. Does using the zip application change anything on the Options page?
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